A happy customer tells one friend, an unhappy customer tells everybody.

A happy customer tells one friend, an unhappy customer tells everybody.

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I just saw this while lurking through the web. I wasn't planning on posting anything tonight/today and was just about to sign off and actually go to bed when I saw this and decided to share it.

I like what the person on here, Kat, says about the good experience vs bad experience.

My mom once a few years ago went to this car dealership in North Carolina where we lived called Bell Ford. We stopped, we stayed for HOURS, and she found a car she really liked so we stayed longer for them to go through the whole rigamorale of crossing the T's and dotting the I's. Well, we were getting to the signing part and my mom asks... " Do you have a 24 hour policy?" She couldn't think of the exact words, but what she wanted to know was, basically if she decided she either didn't like it, or it wasn't the right car and wanted to try again, or if she finally thought about it and relized she couldn't make the monthly payments if she could return the car in 24 hours.
Well the dealers get all upset about that. They start blaming my mom acting like she's 3 years old and are telling her 'well, the bank says you've got plenty of money' (don't we wish). And before my mom can say another word, the guy we're with to sign the papers, takes those papers in question, tears them up into little pieces and throws them over his head, saying "You don't want the car... fine."
My mom and I get up to leave and the other dealer, the one we took the car for a test drive, is asking us what happend. And in the beginning we had liked this guy, nice, friendly, people person. My mom explains and the man looks at her and says "That wasn't very nice of you."
We leave with my mom telling them "I work at a daycare where A LOT of people come in and know A LOT of other people, I will be telling them of what happened here."
Case in point: The dealership closed down. (whether or not what happend to her made any difference it still points this out).


And as for the Good:
I was going to save this for another post, and I still will make a more detailed post later on when I can get some better pictures. But there is a resturant off of Missiouri Rd in Largo, FL in the Wal-Mart plaza called "MARIA'S KITCHEN" this is, for lack of a better word: AWESOME.

It is a family owned business. The staff, which consists of mostly family plus a few extras thrown in. Are friendly and will joke around with you. The food is wonderful. Not only does it come beautifully prepared, but it tastes perfect And they feed you at this place. The prices are outstanding with wonderful specials.
Although the inside is bit small, and certain times it's rather crowded, it's more than worth it. The first time I went in it was so busy I sat at the counter. I'm glad I did.
So bare with me for a few days, and I'll post some pics, hopefully one of part of the menu, and maybe a pic of the food.
Go ahead, mention this site if they ask where you heard about them. :-)