Sunday, March 22, 2009

Price Check...

Alright.. at least once every single day will a customer come through my line at the register and while I'm ringing their items up, they will say to me "That's the wrong price." And they look at me like I'm suposed to know the price on every single item in the store.

First off: Cashiers do NOT know everything in the store. Really. I promise.
Second: Don't get mad when you have to wait for us to find out about the price. When we find out, whether or not it is, it helps our inventory and it helps the bottom line. I know what you're probably thinking now: 'why do i care about that?' well just like with theft, the more things leaving the store and the less money comming in the store means higher prices. Sucks hunh?

So here's so different reasons you might have been one of those people (I have been one):

  • New Employee Stocks shelves
  • Another Customer decides they don't want the item, lay it down somewhere
  • Kids move the item
  • Didn't get marked down (it happens)

Alright so there you have it, the four main reasons. So now, what can we do with this little bit of knowledge? Fix it of course. When I was working in toys I cannot tell you how many times I see a kid run up to their parents begging and pleading to get the toy, but when the parents said "no" the kid would turn, put it down on the shelf, no matter it didn't go there, and leave. My reason for saying this is to plead, beg, get down on my hands and knees and ask for you parents to PLEASE get your children to put things back where they belong! (okay, i'm done with that now).

But here's a few tips to keep from having a mis-labeled item.

  • Check the price.
  • On a UPC (the barcode that gets rung up) the LAST FOUR NUMBERS should match the tag where it was. If it doesn't match, that's probably the wrong item. And try to read that label too, most times it says what it is.
  • Price check at registers or the price check scanners. I know that Walmart has those, just about everywhere. Otherwise, go to Sporting-goods, Jewlery, Electronics, Garden Center, TLE, or any where else with a register and ask them to check the price.
  • Ask an associate. The SHOULD be able to tell you the price of something, or at least help finding if that's the right shelf-tag.
  • And the last thing, if you've got something, try to make sure there's a barcode ON that thing. If not, be curtious, if it's another shirt, go ahead and bring another one up that has the tag, tell the cashier which one you wanted and everthing peachy.
Alright, I can hear you thinking awfully loudly. You're thinking about the associate thing. Something like 'whenever i go in there there are no associates.' well that can't be COMPLETELY true. (well maybe at like 3 am) but if all else fails, find a cashier.
Hope this helps.

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